1. Invoice Validity

• This invoice becomes void if not acted upon within one (1) month from the date of issuance.

2. Payment Policy

• Full Payment Requirement:

  • 100% payment is required before mobilization.

  • If your rental includes marquee installation, full payment must be received at least one (1) week before the event setup date.

• Booking Status:

  • Full payment = Order is fully booked and confirmed.

  • Partial payment = Order is booked but not confirmed; balance must be paid at least two (2) days before the event.

  • No payment = Order is neither booked nor confirmed. We are not liable to provide any items in such a case.

• Payment Method:

  • All payments must be made via bank transfer to the account details provided in the invoice.

  • Cash payments are not accepted at the office or at the point of delivery under any circumstances.

• Payment Notification:

  • Clients must notify us upon payment to allow for prompt processing of their order.

3. Delivery and Retrieval

• Orders will be delivered on the agreed delivery date and retrieved immediately after the event.

• Items taken from our warehouse but not used at the event will not be refunded.

4. Refundable Deposit Policy

• A refundable deposit is charged as a security fee to cover potential damages or losses.

• After event retrieval and confirmation by the client or representative, a full refund will be processed every Tuesday.

• Damage/Loss Procedure:

  • If items are damaged or missing, an assessment will be made and shared within 48 hours.

  • The refundable deposit will be partially or fully deducted based on the assessment. Any remaining balance will be refunded once items are restored to their original condition.

  • If the refundable deposit is insufficient, the client must cover the remaining cost or ensure a repair/replacement to our satisfaction.

• Client Pick-Up/Drop-Off:

  • If the client handles item transportation, a refundable deposit applies.

  • Items must be returned by the agreed date; failure to do so will result in forfeiture of the deposit.

  • This also applies to interstate jobs.

5. Labour and Service Charges

• Labour and installation will only be provided if service charges are fully paid.

6. Damage Policy

• Clients agree to be responsible for 50% of the repair cost or full replacement of any damaged rental item in its original condition within a stipulated time.

7. Theft Policy

• In the event of theft during the rental period, the client is liable for 100% replacement cost or the return of the item in original condition within the agreed timeframe.

8. Delay Policy

• Late return of items will incur a daily charge per item until all items are returned.

9. Rental Timeline Policy

• Rental rates are based on a 24-hour period.

• Early delivery or late retrieval requests will attract additional charges, with a separate invoice issued accordingly.

10. Unused Items, Change of Preference, Postponement & Cancellation

• Once payment is received, items are booked and become unavailable to other clients.

• Unused items or change in rental preferences after delivery are non-refundable and non-exchangeable.

• If a client requests a change of preference after dispatch, they must pay the full amount for the new items (subject to availability).

• Postponement must be communicated early to the assigned Customer Relations Officer (CRO). Availability will be confirmed, and a new date booked at no additional cost.

• If original rental items are unavailable, similar alternatives will be provided. No refunds will be issued for unavailable original items.

Cancellation Terms:

• More than 2 days before event setup: 50% refund of rental value; balance refunded within one week.

• Within 2 days or on delivery date: No refund.

• In cases of force majeure, neither party is held liable. The event may be postponed but no refund will be made.

Thank you for choosing House of Denny Events Ltd!

We appreciate your business and are committed to delivering exceptional service.