At House of Denny Events Ltd, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide to us in the course of using our services.
We may collect and process the following types of personal information:
Personal Identifiers: Full name, phone number, email address, home or event address.
Transactional Details: Payment confirmations, bank transfer references (we do not collect or store card details).
Event Information: Event dates, venues, rental preferences, special requests.
Communication Records: Emails, chats, calls, and any correspondence related to your booking.
Your information is used for the following purposes:
To process and confirm rental orders and service bookings.
To communicate with you regarding your orders, invoices, or updates.
To fulfill our contractual obligations to deliver and retrieve rental items.
To send relevant service updates, policy changes, or promotional offers (only where consent is provided).
To respond to inquiries, customer service issues, or disputes.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
However, we may share your information with:
Our internal team: To process orders, deliveries, and customer service.
Service Providers and Contractors: Only as needed to fulfill specific functions such as logistics or technical support.
Legal Authorities: If required to comply with applicable laws or protect our legal rights.
We implement industry-standard practices to protect your data, including:
Secure digital storage with limited access.
Payment records and banking references are stored only for reconciliation and audit purposes.
Communication platforms are encrypted and access-controlled.
As a client, you have the right to:
Request access to the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Lodge a complaint with a data protection authority if you believe your rights are being violated.
We retain client information only for as long as necessary to:
Fulfill the purposes outlined in this policy.
Comply with legal or regulatory requirements.
Resolve disputes and enforce our agreements.
Typically, customer data is retained for a maximum of 2 years unless a longer period is required for legal or contractual obligations.
If you use our website or digital platforms:
We may use cookies to enhance user experience and understand visitor behavior.
You can manage or disable cookies through your browser settings.
Our website or communication channels may include links to third-party sites. We are not responsible for the privacy practices of these external websites. We advise you to read their policies before providing any information.
We may occasionally update this Privacy Policy to reflect changes in regulations or our internal practices. All updates will be posted with a revised “Effective Date.” Continued use of our services after any changes implies acceptance of the updated policy.
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